Return and Refund Policy

We want you to have the best possible shopping experience, and we understand that sometimes things may not go as planned. Please read our return and refund policy carefully to ensure a smooth process.

 

Refund Eligibility Criteria:

Customers may request a refund under the following conditions:

Timeframe: Requests must be submitted within 30 days of receiving the order.

Non-Receipt: If the order is marked as completed in the system but has not been received.

Delayed Delivery: If the order is not marked as delivered and surpasses the 30-day timeframe.

Product Issues: Eligibility extends to cases of factory defects, receiving the wrong color, size, or an entirely different item than initially ordered.

Condition: The product should be free from any indications of wear resulting from usage, deliberate damage, or human modifications. Any presence of such evidence will disqualify the item from eligibility for a refund.

Required Information for Refund or Return and Exchange:

To initiate a refund or return and exchange, please contact us at help@cylouett.com, providing the following information:

• Proof of purchase
• Order number
• Picture or video
• Detailed information about the issue

Return and Exchange Eligibility Criteria:

Timeframe: Requests must be submitted within 30 days of receiving the order.

Condition: The product should be free from any indications of wear resulting from usage, deliberate damage, or human modifications. Any such evidence will render the item ineligible for return or exchange.

Returns and exchanges are exclusively for the exact product type and quantity originally purchased.

Returns and exchanges won't be processed for damaged or defective items.

Returns and exchanges can only be processed in the following scenarios:

1. Wrong color
2. Wrong size
3. Wrong item

Return and Exchange Process:

For customers wishing to return and exchange an item, ensure it is in its original, unused, and unwashed condition with all packaging intact. Contact us at help@cylouett.com to initiate the return process.

Note: Items sent back to us without first requesting a return will not be accepted.

Upon submitting your request, our team will promptly initiate investigations, and you can expect a thorough review within one week.

Following the assessment, you will receive an email notification informing you of the outcome, whether your request has been accepted or rejected.

For our U.S customers returns will need to be sent with the following details to this address : 

Return to: Cylouett PHGJPGNW

 

Return Shipping Fee:

Customers are responsible for covering the return shipping fee.

Return shipping fee will be reimbursed in the form of a discount code.

To expedite the reimbursement of the return shipping fee, please submit your receipt to help@cylouett.com

Once we have successfully verified and confirmed that the return and exchange criteria have been met. You will receive a discount code via email, exclusively for use on your next order.

Quick Exchange Option:

To expedite your resolution, please contact us at help@cylouett.com to initiate the return process.

For a swift exchange experience, we recommend placing a new order.

The new order should align with the initially ordered product in both type and quantity.

Once we’ve received and inspected your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Refund for Factory Defects:

Products afflicted with factory defects qualify for a refund without the necessity of a return, provided that we have been notified and the necessary information is supplied and has undergone thorough investigation, verification, and validation.

Return and Exchange will not be accepted for items damaged due to negligence during the unpackaging process.

Refunds will be issued to the original method of payment used for the purchase within 10 business days.

Contact Information:

For all return and refund inquiries, contact help@cylouett.com We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for choosing Cylouett!