FAQ's

Frequently Asked Questions (FAQ)

 

1. What is Cylouett, and what products do you offer?

Cylouett is your go-to destination for premium athleisure wear, meticulously designed to elevate your active lifestyle. Our product range encompasses an extensive collection of high-quality athleisure apparel suitable for both men and women. Whether you're into yoga, fitness, or simply embracing a sporty, comfortable style, we have you covered.

2. Are there any additional customs fees or import duties for international orders, or are they already covered?

For all orders, we aim to provide a seamless experience by including customs fees and import duties within the total cost. You should not be required to pay any additional fees beyond your order's total amount. Please note that our prices include these fees to ensure a hassle-free delivery process.

3. Can I cancel an order if I change my mind?

Once an order is placed, it is typically processed quickly to ensure timely delivery. We recommend reviewing your order carefully before confirming. If you encounter an issue or have questions about an order, please contact our customer support team at the earliest convenience, and we will assist you accordingly.

4. Do you offer international shipping?

Absolutely! Cylouett extends its reach internationally to ensure customers worldwide have access to our premium athleisure wear. No matter where you are, you can enjoy our quality products.

6. What payment methods are available for international orders?

Currently, for our international customers, we accept PayPal, Visa, Mastercard as a secure and reliable payment method. We are continuously striving to enhance your shopping experience.

7. What is your standard shipping method and duration?

We take pride in offering international shipping services. Our standard shipping duration may vary depending on several factors, including your location and other logistical considerations. Rest assured, most of our orders are shipped using premium shipping methods to ensure you receive your purchases promptly and in excellent condition.

8. How can I track my order?

Your peace of mind is important to us. Once your order is dispatched, you will receive a unique tracking number via email. This tracking number allows you to easily monitor the status and progress of your delivery. Our website's tracking page provides a convenient platform for tracking your order.

9. What should I do if I receive the wrong item, color, or variant, or the wrong size?

If you've received an incorrect item, a different color or variant, or the wrong size, please contact our customer support team via email at help@cylouett.com for further instructions please refer to our dedicated Return and Refund Policy.

10. What is your return policy?

Our aim is your satisfaction, and we understand that sometimes situations arise where returns are necessary. You can initiate a return if you receive a damaged item, encounter a defect, or if there is a significant discrepancy in size. To learn more about the specifics of our return policy, including eligibility criteria and the return process, please refer to our dedicated Return Policy.

11. How can I request a refund?

If you prefer a refund for your order, you can start the process by contacting us via email at help@cylouett.com. We are here to guide you through the refund procedure and provide any necessary assistance. Further information is available in our Refund Policy.

12. What is the eligibility for refunds?

Refunds are typically issued for damaged items, defects, or significant size discrepancies. We kindly ask that you report such issues to us promptly within our stipulated timeframe to ensure a smooth resolution. You can find detailed criteria for eligibility and the refund process in our comprehensive Refund Policy.

13. How do you handle minor size discrepancies in products?

We take great care in designing our products, many of which feature high elasticity. This elasticity can lead to minor size discrepancies of ±1-3 cm, which is intentional for your comfort. When selecting your size, we recommend considering this element. Our customer support team is always available to assist with any sizing questions you may have, ensuring you find the perfect fit for your needs.

14. What is the expected delivery timeframe for international orders?

The standard delivery duration for international orders usually ranges from 10 to 25 days. However, please be aware that delays can occur during transit or due to customs holds at local customs offices, which may extend the delivery time. We appreciate your patience and understanding.

15.How can I contact Cylouett's customer support?

Your convenience and satisfaction are paramount to us. If you have any questions, concerns, or require assistance with your order, don't hesitate to reach out to our dedicated customer support team. You can contact us via email at help@cylouett.com. We are committed to addressing your inquiries promptly and effectively.

16. What sizes do you offer, and how can I ensure the right fit?

Our sizes are designed to cater to a diverse range of body types. To ensure the right fit, we recommend referring to our size chart, which provides detailed measurements. Should you have questions about sizing, please don't hesitate to contact our customer support team for guidance.

17. Are your products machine washable?

Most of our products are machine washable. However, to maintain the quality and longevity of your athleisure wear, we advise following the specific care instructions provided with your order.

18. Do you offer gift cards or gift wrapping for orders?

At this time, we do not offer gift cards or gift wrapping services. However, we encourage you to explore our versatile product range to find the perfect gift for your loved ones.

19. Are your products eco-friendly or made from sustainable materials?

We are committed to sustainability. Many of our products are designed with sustainability in mind, utilizing eco-friendly materials and practices. You can find specific details about the sustainability of individual products in their descriptions.

20. How do I stay updated on new arrivals and promotions?

Stay informed about our latest products and exclusive promotions by subscribing to our newsletter. You can also follow us on social media for real-time updates and offers.

21. Do you offer wholesale or bulk purchasing options for businesses or events?

At this time, we do not offer wholesale or bulk purchasing options for businesses or events. However, we are here to help with individual orders, and we strive to provide competitive pricing and excellent customer service. If you have specific needs or questions, please feel free to contact our customer support team via email at help@cylouett.com, and we will assist you accordingly.

 

At Cylouett, your satisfaction is our priority. We aim to offer you the best athleisure wear and customer service. If you have any further questions or require assistance with any aspect of your shopping experience, please don't hesitate to reach out to us at help@cylouett.com. Your comfort and contentment are what drive us, and we look forward to serving you.